Frequently Asked Questions
Everything you need to know about our professional hair care and services.
Are Keune products cruelty-free?
Yes, Keune is committed to ethical beauty. We do not test any of our products or ingredients on animals, and we ensure our suppliers adhere to the same strict standards.
How can I find the right products for my hair type?
We recommend using our online Hair Consultation tool or visiting a Keune-certified salon where a professional stylist can provide a personalized diagnosis and prescription.
What is your shipping policy for online orders?
We offer standard and expedited shipping. Standard shipping typically takes 3-5 business days. Orders over $50 qualify for free standard shipping within the continental United States.
Can I return products if I am not satisfied?
We want you to love your hair. If you are not completely satisfied, you can return unused or gently used products within 30 days of purchase for a full refund.
Are your products safe for color-treated hair?
Absolutely. Most Keune ranges, especially Tinta Color and Care Line, are specifically formulated with UV filters and color stabilizers to extend the life and vibrancy of your professional color.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment payments via Afterpay.