Returns & Exchanges

At Keune, we want you to be completely satisfied with your professional hair care purchase; if you are not happy with your order, we offer a 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal and select the items you wish to return to generate a unique Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Carefully place the unused products in their original packaging to ensure they are protected during transit and include your printed return slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your portal to the outside of the box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.